Grand Solmar
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Grand Solmar Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grand Solmar has 1.7 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Beautiful, Beautiful place, Nice view.
Cons: Scam do not go, Do not even go to the grand solmar take advantage of widows.Recent recommendations regarding this business are as follows: "Do not buy unless you get a guaranteed week or they change the reservations system", "The excuses are endless from the fact that we were told there were no ways to fix the locks on our doors, we were on the ground level to the spas had no availability until I got so angry about all the other issues that they all the sudden had endless openings. The kicker was on check in we were told there was a shortage of managers to handle problems but on check out day when they were supposed to adjust our bills for all the inconvenience we experienced there were 6 manager from every department. The only concession was we will give you a gift certificate that the manager said might or might not be honored on our next visit BTW his last day was the day we checked out he said he was leaving the company because he can't stand working for this one anymore.", "They will book you for one place but scam you , take your money and book you at another location.", "Keep detailed and accurat records. Be patient. I", "BEWARE!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grand Solmar has 1.7 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Beautiful, Beautiful place, Nice view.
Cons: Scam do not go, Do not even go to the grand solmar take advantage of widows.Recent recommendations regarding this business are as follows: "Do not buy unless you get a guaranteed week or they change the reservations system", "The excuses are endless from the fact that we were told there were no ways to fix the locks on our doors, we were on the ground level to the spas had no availability until I got so angry about all the other issues that they all the sudden had endless openings. The kicker was on check in we were told there was a shortage of managers to handle problems but on check out day when they were supposed to adjust our bills for all the inconvenience we experienced there were 6 manager from every department. The only concession was we will give you a gift certificate that the manager said might or might not be honored on our next visit BTW his last day was the day we checked out he said he was leaving the company because he can't stand working for this one anymore.", "They will book you for one place but scam you , take your money and book you at another location.", "Keep detailed and accurat records. Be patient. I", "BEWARE!".
Most users ask Grand Solmar for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Grand Solmar Reviews
"Contacting manaement"
Problem solved. I was contacted by the correct department very soon after speaking with you and given the correct and working phone number so I was able to pay...
"ROSA WAS THE RUDEST PERSON EVER! I will never buy a timeshare because you have her as an employee"
The woman named ROSA at the Cabo airport swindled us and then she is rude and unprofessional. she got my money, & I had to beg for it back. then stranded me at...
Rosemount, Minnesota
Bad reservation system for owners
User's recommendation: Do not buy unless you get a guaranteed week or they change the reservations system
Los Angeles, California
Very upset customer
User's recommendation: The excuses are endless from the fact that we were told there were no ways to fix the locks on our doors, we were on the ground level to the spas had no availability until I got so angry about all the other issues that they all the sudden had endless openings. The kicker was on check in we were told there was a shortage of managers to handle problems but on check out day when they were supposed to adjust our bills for all the inconvenience we experienced there were 6 manager from every department. The only concession was we will give you a gift certificate that the manager said might or might not be honored on our next visit BTW his last day was the day we checked out he said he was leaving the company because he can't stand working for this one anymore.
Oakland, California
Reservation
Los Cabos, Baja California Sur
ROSA WAS THE RUDEST PERSON EVER! I will never buy a timeshare because you have her as an employee
The woman named ROSA at the Cabo airport swindled us and then she is rude and unprofessional. she got my money, & I had to beg for it back.
then stranded me at that resort and we had to pay our way back. This miscommunication and her being so rude like that. I am very disappointed. I came there 100% to look at y'all timeshare and maybe buy one because I love Cabo & then play a little golf.
But she swindled me and now she is putting me to blame and not even apologizing? Tell me, THAT I COST HER MONEY?! That I shouldn't even worry about because I got my money back, and I cost her money, because she is on commission?!Is this how your treat your customers, or your customers that are willing to sit and listen and spend their hard earn money on a time share?! But then she gets snippy at me?!
When I was very kind, direct, professional towards her. Wow if this is how y'all do business, this is devastating. I have never experienced this before.
If you keep her as a sales person, y'all will lose a lot of customers. I CAN NOT BELIEVE THIS IS THE TYPE OF PEOPLE YOU HIRE!
Los Cabos, Baja California Sur
Reservation scam
Preferred solution: Full refund
User's recommendation: They will book you for one place but scam you , take your money and book you at another location.
Fraud
- Fraud extortion
Preferred solution: Full refund
User's recommendation: File a fraud dispute, contact bbb and protect your credit.
Los Cabos, Baja California Sur
Solmar vacation membership scam.
Preferred solution: Full refund
User's recommendation: Never sign papers w/o a lawyer. If you can’t afford a lawyer , you shouldn’t even be in this position.
What lawyer are you using to resolve this matter? I would like to speak with them as well. Thank you, ~Brooke
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Cabos, Baja California Sur
BUYERS BEWARE!!!!!
- Beautiful place
- Scam do not go
Preferred solution: Let the company propose a solution
User's recommendation: BEWARE!
Littleton, Colorado
Cannot get ahold of anyone
Same comments as above, time share owner who can't get ahold of anyone.
This is ridiculous...
Honestly considering starting a class-action lawsuit for the money back, anyone want to join?
Preferred solution: Full refund
Willing to join a class action lawsuit. More than 75 documents to substantiate a fraud claim.
Filed a claim with the Federal Trade Commission as well.
Hoping to hear from you. ~Brooke
Replying to
Paso Robles, California
Contacting manaement
User's recommendation: Keep detailed and accurat records. Be patient. I
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pocatello, Idaho
Can’t contact customer service numbers disconnected
Preferred solution: Customer service to contact me
User's recommendation: Beware terrible customer service
I have the same experience. Thank you for the comments.
Chicago, Illinois
Live person???
Preferred solution: Full refund
User's recommendation: Another phone number that leads to nowhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tabiona, Utah
These people
Wouldnt even give them 1/2 a star! We had to seek legal help to get out of our contract within the 5 day Buyers remorse period.
We put a big chunk down and their so called legal team Pam Hill if thats even her real name told us there was no way of getting out of it and wanted us to sign another contract with them saying they could keep the down payment.
Then she was pissed when we told her we werent signing another contract with them and would be getting an attorney that day to take care of it.. Thank god for IIC Legal there in Cabo STAY AWAY FROM THESE CROOKS!!!
dont even sign up for their waste of time presentation! They will lie, get you liquored up and do whatever it takes to have you sign up for it then make you believe theres no way out of it without losing your *** just to get you past your 5 day rescind period!!!
Hello. Is there a US phone number for this legal group—or do you have a direct contact number for who you worked with on the legal team?
I’m on Day 2 of 5 my cancellation and want out. Thank you!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pocatello, Idaho
Owner need confirm dates
- Beautiful
Preferred solution: A call to go over my ownership
User's recommendation: Beware before you buy
Same experience
San Leandro, California
Fraud
I will report to fraud if I do not get a contact number I am a member and I have a timeshare with grand Solmar and I cant seem to get any information or any number I can contact. All numbers Ive been given all disconnected I need to know whats going on with my account if not I will be reporting to fraud.
Same experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Inability to reach a live person to talk to about a promotion
Preferred solution: ANSWER YOUR PHONE! I will lose money if I don't get a call
User's recommendation: ANSWER YOUR PHONES AND GIVE CUSTOMER SERVICE!!!!!!
Great advice THANK YOU
Companies Similar to Grand Solmar
Worldmark By Wyndham
“STAY AWAY !!! Liars its a scheme of the century please stay away weve been members for 18 years and our...“
Wyndham Hotel Group
“We checked in to supposedly our suite that smelled so bad the TV did not work they were down and to top...“
Spinnaker Resorts
“Both in our 70"s we sat in a meeting with one of their sales staff for Spinnaker Resorts in Branson Mo.....“
Westgate Resorts
“My reservation for my stay at Orlando's Westgate was made through the Vacation Traveler's Club for...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
We have been "members" since 2013 have never been able to use it can't get ahold of anyone. It's a disaster.
Wasted money and zero customer service.
Keep getting transferred to a different person only to be disconnected. Scam for sure
Have you contacted an attorney? I keep getting run around in circles and all I’m trying to do is the voluntary surrender that’s in my contract. Thank you,~Brooke